You (the "Client") have requested the credit services of Ovation Credit Services
Inc., a Florida corporation located in Duval County, Florida ("Ovation") and Ovation
has agreed to provide credit repair services pursuant to the terms herein. This
Agreement is dated and effective upon the date that the Client accepts the terms
herein via electronic signature as recorded electronically by Ovation.
1. Ovation's Scope of Services:
Ovation is a corporation providing credit services developed by and managed under the supervision of staff attorneys. Ovation's services include assisting you in evaluating your credit report and assisting in obtaining corrections or other actions to assist you in having your report be as accurate and, therefore, beneficial to you as possible. Ovation does not offer credit to consumers or lend money. Upon execution of this Agreement, Ovation shall provide the following services
Service 1 - Initial Set-Up.Upon execution of this agreement, Ovation will perform the following set-up and related services (the "Initial Set-Up"): (i) set-up of the Client's profile, (ii) set-up and opening of the Client file, (iii) provide information about documents necessary and steps to proceed, (iv) provide access to our client-only sections of our website, (v) provide telephone and email support for any questions you may have during the Initial Set-Up period, and (iv) enter the Client profile into our database for electronic processing and storage to enable the client to have unlimited online access to their account and to permit the client to electronically notify and inform us of relevant information concerning their credit reports once the Client has provided the credit reports to us. PLEASE NOTE: Ovation does not provide credit reports. You are responsible for obtaining your credit reports. Upon the completion of the Initial Set-Up, Service 1 shall be deemed fully complete and performed.
Service 2 - Monthly Services.
Essentials Program: This section applies to Clients who have selected the Essentials program. Each month that you choose or decide to remain a client, Ovation will provide the following additional minimum services to the Client: (i) working to clear and/or correct your credit report of the credit and personal items which you believe are inaccurate, misleading or unverifiable, (ii) reminders about materials or information that the Client needs to provide to Ovation, (ii) access to trained Ovation credit advisors, (iii) review and analysis of your case file and correspondence from credit bureaus, as applicable, (iv) assisting you in your individual efforts to restore your credit, (v) filing with the appropriate credit bureaus requests for verification or clarification of all disputed items properly submitted by the Client to Ovation during the month, as applicable, (vi) the electronic updating, maintenance and storage of the Client's case file, and (vii) provide unlimited online access to the Client to access their account information. At the end of each month that you remain a client and that Ovation provides Monthly Services described herein, Service 2 shall be deemed fully complete and performed for that month.
Essentials Plus Program: This section applies to Clients who have selected the Essentials Plus program. Each month that you choose or decide to remain a client, Ovation will provide the following additional and separate minimum services to the Client: (i) working to clear and/or correct your credit report of the credit and personal items which you believe are inaccurate, misleading or unverifiable, (ii) reminders about materials or information that the Client needs to provide to Ovation, (ii) access to trained Ovation credit consultants, (iii) review and analysis of your case file and correspondence from credit bureaus properly submitted to Ovation during the month, (iv) assisting you in your individual efforts to restore your credit, (v) filing with the appropriate credit bureaus requests for verification or clarification of all disputed items properly submitted by the Client to Ovation during the month, (vi) the drafting and sending of personalized 'goodwill letters' to your creditors based upon disputes properly submitted to Ovation during the month, (vii) review and analysis of correspondence from creditors and others properly submitted to Ovation during the month, (viii) drafting and sending recommendation letters at the Client’s request, signed by a staff attorney, to assist you in future dealings with potential creditors, (ix) the electronic updating, maintenance and storage of the Client's case file, and (x) provide unlimited online access to the Client to access their account information. At the end of each month that you remain a client and that Ovation provides Monthly Services described herein, Service 2 shall be deemed fully complete and performed for that month.
Program Add On Services:
Ovation offers the following program enhancements that can be added to either the
Essentials Program or the Essentials Plus Program:
Identity Optimization: If you, the Client, select the Identity Optimization
program add on to either the Essentials or Essentials Plus program, Ovation will
prepare and file with the appropriate credit bureaus requests for verification,
clarification or correction of all personal information and inquiries, properly
submitted by the Client to Ovation during the month.
Fast Track: If you, the Client, select the Fast Track program add on to either
the Essentials or Essentials Plus program, Ovation will prioritize your data entry
and bureau/creditor responses, as appropriate, properly submitted by the Client
to Ovation during the month to process prior to processing non-participating clients.
If you, the Client, seek additional services not contained in the Program you selected,
a separate agreement may be required.
2. Outcome Guarantee and Estimated Length of Time
As the particular issues involved in each individual case vary from case to case,
we cannot guarantee a specific outcome or accurately predict how long it will take.
As such, the dispute process may take more or less than twelve months. On average,
clients remain active for 6 to 8 months, although for each individual case, this
average can be reduced or extended based upon the promptness of the client to forward
necessary information and upon the number and circumstances of the issues being
disputed on the individual's credit report.
3. Cost for Services:
The total amount charged to you will depend on the length of time that you choose to remain a client. Ovation charges you an Initial Setup Payment at the completion of the first five (5) days of service. This payment covers all of the work fully and completely rendered as described in Paragraph 1, Ovation’s Scope of Services, section titled Initial Set-Up. This payment covers all of the work fully and completely rendered as described in Paragraph 1, Ovation’s Scope of Services, section titled Initial Set-Up. At the end of each month thereafter, Ovation charges your credit card the monthly rate for your Program to cover the services fully and completely rendered during that month as described in Paragraph 1, Ovation’s Scope of Services, section titled Monthly Services.
The rates charged are currently:
Essentials Program: $87 Initial Set-up Payment, $37 Monthly Payments thereafter
for each month that the Client chooses to participate in the program.
Essentials Plus Program: $87 Initial Set-Up Payment, $57 Monthly Payments
thereafter for each month that the Client chooses to participate in the program.
An additional one time charge of $25 per add-on service selected may apply to your Initial Set-Up Payment.
Ovation does not charge in advance of any service being rendered. Ovation charges only after the Initial Set-Up
is complete and the monthly agreed upon services are rendered fully and completely
for each month that the Client chooses to remain a Client.
4. Terms for Payment:
You grant Ovation permission (i) to authorize and capture the Initial Set-Up fee
and Monthly Services fees as they become due from your credit card unless you terminate
this Agreement and (ii) to verify your account information. You may be charged up
to a $25 fee if your payment for Ovation services is not honored upon first presentment
by Ovation to your credit card company or bank. Additionally, you grant Ovation
permission to authorize and capture the earned but unpaid fees from your credit
card for up to 90 days after termination of the Agreement.
5. Cancellation Policy:
You may cancel this Agreement at any time, for any reason or no reason, by providing
notification to Ovation. To cancel this Agreement, you may mail or deliver a signed,
dated notice stating your desire to cancel this Agreement, including your name,
or any other written notice, to Ovation Credit Services, Inc. at P.O. Box 56137,
Jacksonville, Florida 32241-6137. In the alternative, you can cancel this contract
by sending an email stating your name, Client Identification Number if known, and
desire to cancel this transaction to cancel@ovationlaw.com or simply call 1-866-639-3426.
You can also complete the Cancellation Notice at the end of this agreement and return
it via mail, email or fax.
Ovation has the right to discontinue services and/or terminate this Agreement without
prior notice if the Client defaults under this Agreement.
6. Refund Policy:
If you cancel the Agreement within the first five (5) days, you are entitled to
a complete refund of any funds paid to Ovation. You understand and acknowledge that
the initial Setup Payment is non-refundable after five (5) days of the date that
your case is opened. After five (5) days, you may be entitled to a full
or partial refund of any Monthly Payments. During any month, if we fail to provide
the agreed upon services in Ovation's sole discretion, we will refund your Monthly
Fees for that month. To request a refund, simply mail a refund request, or email
a refund request to accounts@ovationlaw.com or call us.
7. Electronic Signature/Limited Power of Attorney:
To provide our services for you pursuant to the Program you have selected, we require
your permission to draft, sign, and send letters to creditors and the credit bureaus
on your behalf and in your name specifically addressing the items on your credit
report that you identify as inaccurate, misleading or unverifiable. By granting
Ovation a Limited Power of Attorney, you give Ovation authority and permission to
write and send letters to creditors and credit bureaus on your behalf and in your
name.
8. Client Obligations:
Client agrees to provide Ovation with any and all information, in a timely manner,
needed to facilitate the services to be provided to the Client. The Client authorizes
Ovation, its employees and agents to prepare all necessary correspondence, either
written or electronic, relating to Ovation's services and to submit to Ovation any
additional information legally required or necessary to support those services.
The Client agrees to forward immediately to Ovation all correspondence from the
credit bureaus, creditors or others relating to services provided by Ovation. The
Client understands that all information provided to Ovation must be true and accurate
to the best of the Client's knowledge. The Client agrees to print or save a copy
of this Agreement to retain with your personal records. The Client acknowledges
that Client intentionally sought out Ovation in the State of Florida to perform
services available under federal law only in and from the State of Florida. Client
agrees that dispute letters drafted, signed and mailed on your behalf and/or in
your name by Ovation are proprietary to Ovation and will not be kept as part of
your client file. Client agrees to make copies of any documents provided to Ovation
to retain with your personal records. Ovation may not return documents forwarded
by you. Client understands that Ovation is not a law firm, but instead is a corporation
offering credit report repair services developed by and managed by our staff attorney(s).
9. Arbitration:
Any claim arising out of or relating to this Agreement or Ovation's services, or
the enforceability or scope of this arbitration provision, or the enforceability
of this Agreement, shall be settled by binding arbitration on an individual basis
and not consolidated with any other person's claim. The arbitration shall be conducted
through and in accordance with the commercial arbitration rules of the American
Arbitration Association. For a copy of their procedures, contact the American Arbitration
Association at www.adr.org. The arbitrator's decision will be final and binding
except for any appeal rights under the Federal Arbitration Act. To the maximum degree
available, the arbitration shall be conducted solely and exclusively in Duval County,
Florida.
IF A CLAIM OR DISPUTE IS TO BE ARBITRATED PURSUANT TO THIS AGREEMENT, NEITHER THE
CLIENT NOR OVATION SHALL HAVE THE RIGHT TO LITIGATE THE CLAIM OR DISPUTE IN A COURT
OR TO HAVE A JURY TRIAL ON THAT CLAIM OR DISPUTE. PRE HEARING DISCOVERY RIGHTS AND
POST HEARING APPEAL RIGHTS WILL BE LIMITED. NEITHER THE CLIENT NOR OVATION SHALL
BE ENTITLED TO JOIN OR CONSOLIDATE CLAIMS IN ARBITRATION BY OR AGAINST OTHER CLIENTS
OF OVATION WITH RESPECT TO THEIR AGREEMENTS WITH OVATION OR OVATION'S SERVICES,
OR ARBITRATE ANY CLAIMS AS A REPRESENTATIVE OR MEMBER OF A CLASS OR IN A PRIVATE
ATTORNEY GENERAL CAPACITY.
If the arbitration clause above is held not to be enforceable by any court or through
any arbitration proceeding, then to that extent, any legal or equitable action concerning
this Agreement that involves the Agreement or Ovation's services shall be initiated
and conducted only in the state or federal courts in Duval County, Florida, on an
individual basis and not consolidated with any other person's claim. Both parties
(You and Ovation) agree to submit to the exclusive personal jurisdiction of those
courts.
10. Applicable Law and Jurisdiction:
This Agreement is made in Duval County, state of Florida, United States of America.
This Agreement shall be governed by and construed in accordance with the laws of
the state of Florida, without regard to conflicts of laws provisions. Sole and exclusive
jurisdiction for any action or proceeding arising out of or related to this Agreement,
including application and/or interpretation of the arbitration provision, or Ovation's
services shall be an appropriate state of federal court located in Duval County
in the state of Florida.
11. Joinder and Class Action:
No dispute concerning this Agreement or Ovation's services to be resolved by binding
arbitration or by any court may be joined with another lawsuit or other proceeding
involving a dispute or any other person or entity, or resolved on a class-wide basis.
12. Prevailing Party:
If any litigation or other proceeding is brought by either party in connection with
this Agreement or Ovation’s services, the prevailing party in the litigation
or other proceeding is entitled to recover from the other party all costs, attorneys'
fees and other expenses incurred by the prevailing party in the litigation, as determined
by the court.
13. Severability:
In the event that any part of or all of any one or more of the provisions contained
in this Agreement shall for any reason be held to be invalid, illegal or unenforceable
in any respect by a court of competent jurisdiction, including binding arbitration,
such invalidity, illegality or unenforceability shall not affect any other part
of or all of any provision hereof, and this Agreement shall be construed as if such
invalid, illegal or unenforceable part or all of the provision or provisions had
never been contained herein.
14. Indemnification:
The Client agrees to defend, indemnify and hold Ovation and its members, managers,
employees and agents harmless from and against any and all claims, demands, actions,
liabilities, costs or damages arising out of Ovation's provision of services to
the Client under this Agreement or the Client's breach of this Agreement, except
for claims, demands, actions, liabilities, costs or damages arising out of Ovation's
gross negligence or willful misconduct. The Client further agrees to pay Ovation's
reasonable attorneys' fees and costs arising from any actions or claims eligible
for indemnification under this Agreement.
15. Entire Agreement:
This Agreement represents the entire agreement of the parties hereto with respect
to the subject matter hereof, and supersedes any and all prior agreements with respect
thereto. This Agreement shall not be amended or modified, except in writing signed
by each of the parties hereto.
16. Contacting Ovation:
Our principal business address and the name and address of its agent in the state
authorized to receive service of process is as follows:
Mr. Terry D. Cordell, Esq.
Ovation Credit Services, Inc.
9310 Old Kings Road South #404
Jacksonville, FL 32257
17. Electronic Signature/Acceptance of Agreement:
The Client agrees that his or her digital signature is equivalent to a handwritten
signature as provided in The Federal E-Sign Act. By checking the box that you, the
Client, have read and agree to the terms of this Agreement, you are submitting your
acceptance to the terms herein electronically as if you had physically signed the
Agreement.
18. Consumer Credit File Rights Under State and
Federal Law:
You have a right to dispute inaccurate information in your credit report by contacting
the credit bureau directly. However, neither you nor any credit repair company or
credit repair organization has the right to have accurate, current, and verifiable
information removed from your credit report. The credit bureau must remove accurate,
negative information from your report only if it is over 7 years old. Bankruptcy
information can be reported for 10 years.
You have a right to obtain a copy of your credit report from a credit bureau. You
may be charged a reasonable fee. There is no fee, however, if you have been turned
down for credit, employment, insurance, or a rental dwelling because of information
in your credit report within the preceding 60 days. The credit bureau must provide
someone to help you interpret the information in your credit file. You are entitled
to receive a free copy of your credit report if you are unemployed and intend to
apply for employment in the next 60 days, if you are a recipient of public welfare
assistance, or if you have reason to believe that there is inaccurate information
in your credit report due to fraud.
You have a right to sue a credit repair organization that violates the Credit Repair
Organization Act. This law prohibits deceptive practices by credit repair organizations.
You have the right to cancel your contract with any credit repair organization for
any reason within five days from the date you signed it.
Credit bureaus are required to follow reasonable procedures to ensure that the information
they report is accurate. However, mistakes may occur.
You may, on your own, notify a credit bureau in writing that you dispute the accuracy
of information in your credit file. The credit bureau must then reinvestigate and
modify or remove inaccurate or incomplete information. The credit bureau may not
charge any fee for this service. Any pertinent information and copies of all documents
you have concerning an error should be given to the credit bureau.
If the credit bureau's reinvestigation does not resolve the dispute to your satisfaction,
you may send a brief statement to the credit bureau, to be kept in your file, explaining
why you think the record is inaccurate. The credit bureau must include a summary
of your statement about disputed information with any report it issues about you.
The Federal Trade Commission regulates credit bureaus and credit repair organizations.
For more information contact:
The Public Reference Branch
Federal Trade Commission
Washington, D.C. 20580
You, the buyer, may cancel this contract at any time prior to midnight of the fifth
working day after the date of the transaction. See the attached notice of cancellation
form for an explanation of this right.
Pursuant to Florida law, Ovation has established a $10,000 bond. Florida Stat. Ann.
§ 817.7005. If a court of competent jurisdiction concludes that Ovation has violated
the state's Credit Services Organization Act, you may have the right to proceed
against the surety or the trust account.
The surety bond is held by:
Western Surety Company
P.O. Box 5077
Sioux Falls, South Dakota 57117-5077
Separate Notice of Cancellation Form (Pursuant to Federal and State Statutes):
NOTICE OF CANCELLATION
You may cancel this contract, without any penalty or obligation, within 5 days from
the date the contract is signed.
If you cancel any payment made by you under this contract, it will be returned within
10 days following receipt by the credit service organization of your cancellation
notice.
To cancel this contract, mail or deliver a signed dated copy of this cancellation
notice, or any other written notice to:
Ovation Credit Services, Inc.
9310 Old Kings Road South #404
Jacksonville, FL 32257
I hereby cancel this transaction effective ________________________
__________________________________________
(Client's signature)
You may send this notification by email to cancel@ovationlaw.com.
Duplicate Copy of Separate Notice of Cancellation Form (Pursuant to Federal and State Statutes):
NOTICE OF CANCELLATION
You may cancel this contract, without any penalty or obligation, within 5 days from
the date the contract is signed.
If you cancel any payment made by you under this contract, it will be returned within
10 days following receipt by the credit service organization of your cancellation
notice.
To cancel this contract, mail or deliver a signed dated copy of this cancellation
notice, or any other written notice to:
Ovation Credit Services, Inc.
9310 Old Kings Road South #404
Jacksonville, FL 32257
I hereby cancel this transaction effective ________________________
__________________________________________
(Client's signature)
You may send this notification by email to cancel@ovationlaw.com.